DELIVERY & SHIPPING POLICY – NORDIC ATELIER

Last updated: October 24, 2026

At Nordic Atelier, we aim to provide our customers with a clear, secure and smooth delivery experience.

This Delivery & Shipping Policy explains our delivery destinations, shipping costs, order processing, estimated delivery times, and how we handle delays, lost parcels and other delivery issues.

1. DELIVERY DESTINATIONS

Nordic Atelier ships to countries and markets that are enabled and available at checkout.

Our configured shipping regions currently include:

Nordics and Europe:

• Sweden
• Denmark
• Finland
• Norway
• Germany
• France
• Italy
• Spain
• Belgium
• Austria
• Luxembourg
• Switzerland
• Ireland
• United Kingdom

Other international markets:

• United States
• Canada
• Australia
• New Zealand

Some markets may be under preparation and may not yet be available for ordering.

The delivery destinations that can currently be used are confirmed at checkout.

2. SHIPPING COSTS

Free standard shipping

We offer free standard shipping with no minimum order value to delivery countries covered by our configured shipping regions when the relevant market is available for ordering.

Other delivery options

Where alternative delivery methods, such as premium shipping, are available, any additional cost is shown at checkout before payment is completed.

Applicable taxes, customs duties and import costs are handled as described below and in accordance with applicable law.

3. ORDER PROCESSING

We normally process orders within 1–3 business days, Monday to Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays are normally processed on the next business day.

Processing time is the period from when the order is received until it is prepared for dispatch.

Processing time is separate from transit time.

During periods of high demand or other circumstances affecting order processing, processing may take longer. We will inform customers of significant delays where appropriate.

4. ESTIMATED DELIVERY TIMES

Deliveries within Sweden

The normal estimated transit time is 3–8 business days after order processing.

With a normal processing time of 1–3 business days, the total estimated time is approximately 4–11 business days.

These are estimates and are not guaranteed delivery dates.

International deliveries

Delivery times for international orders vary depending on the destination country, carrier, available shipping services and any customs processing.

We recommend reviewing the delivery information available before purchase. You may also contact our customer service team for destination-specific information.

International deliveries may be affected by customs controls, local holidays, weather conditions and other logistical circumstances.

These estimates do not limit the consumer's statutory rights in the event of delayed delivery.

If no other delivery period has been agreed, the applicable statutory delivery deadlines apply.

5. SHIPPING PARTNERS AND TRACKING

We work with carriers and logistics partners to deliver orders.

The carrier used may vary depending on the country and delivery method. PostNord is one of the carriers that may be used.

When an order is dispatched, available delivery and tracking information is sent to the customer by email.

If a tracking number is available, it can be used to follow the delivery status of the parcel.

Please note that tracking information may take a short time to update after the parcel has been registered by the carrier.

For questions about tracking, contact support@nordic-atelier.se.

6. CUSTOMS DUTIES AND IMPORT TAXES

For international deliveries, customs duties, import taxes or other charges may apply depending on the destination, origin of the goods and applicable rules.

If these costs are not included in the amount paid at checkout, they may need to be paid on import or delivery.

The applicable charges and responsibility for payment depend on the delivery terms and applicable law.

We aim to provide relevant information about costs and conditions before the purchase is completed.

7. DELAYED DELIVERY

If an order is delayed, please contact our customer service team at support@nordic-atelier.se.

We will help investigate the delivery status and, where necessary, contact the relevant carrier or logistics partner.

If the order is not delivered within the agreed period or within the time required by applicable law, the customer has the rights provided by consumer law.

These rights may include the right to request delivery within a reasonable additional period and, where the legal requirements are met, the right to cancel the purchase and receive a refund.

We do not limit these statutory rights.

8. FAILED DELIVERY

A delivery may fail because of, for example, an incorrect address, an uncollected parcel or an issue with the carrier.

We assess each situation individually and investigate the cause.

If the problem is caused by circumstances for which we or our appointed carrier are responsible, we will handle the matter in accordance with applicable law.

If delivery fails because of incorrect information or other circumstances for which the customer is responsible, a new delivery may require additional shipping costs where those costs are permitted by law and the customer has received the relevant information.

Any additional cost will be communicated before a new paid delivery is confirmed.

A refund is not automatically refused because a delivery failed. The customer's rights are assessed based on the circumstances and applicable consumer law.

9. LOST OR DAMAGED PARCELS

If a parcel is lost in transit or arrives damaged, please contact us as soon as possible.

Email: support@nordic-atelier.se

Please include, where available:

• Your order number.
• A description of the issue.
• The tracking number.
• Photos of any damage.

We will investigate the matter with the carrier where necessary.

For consumer purchases, we remain responsible for transport until the risk in the goods passes to the customer under applicable law, subject to any exceptions provided by law.

Depending on the circumstances and applicable law, an appropriate remedy may be a new delivery, replacement item or refund.

10. MISSING OR INCORRECT PRODUCTS

If your order contains a missing or incorrect product, please contact us as soon as possible.

Email: support@nordic-atelier.se

Please include your order number and describe which product is missing or incorrect.

Photos may be helpful where they assist us in reviewing the issue.

We will investigate the situation and offer an appropriate solution in accordance with applicable consumer rights.

Failure to contact us within a short administrative timeframe does not in itself remove statutory rights relating to defective or incorrect goods.

11. DELIVERY ADDRESS

The customer is responsible for providing a correct and complete delivery address when placing an order.

If you notice an error in the address, contact us as soon as possible at support@nordic-atelier.se.

If the order has not yet been dispatched, we will try to help correct the details.

We cannot guarantee that the address can be changed after the parcel has been handed to the carrier.

Questions regarding responsibility and additional costs are handled in accordance with applicable law.

12. RETURNS AND REFUNDS

Information about returns, withdrawal rights and refunds is available in our Returns and Refunds Policy.

For questions about a return or refund, please contact our customer service team.

This shipping policy does not limit the customer's statutory consumer rights.

13. CONTACT US

If you have questions about delivery, tracking, shipping costs or an order, please contact us.

Store name: Nordic Atelier

Contact address: Meentstraat 23, 6533 XG Nijmegen, Netherlands

Email: support@nordic-atelier.se

Contact form: Click here

Phone: +31 6 20639786

Operated by: Raes-Media

VAT registration number: BE1011.205.204

Address: Stroombanklaan 86, 8400 Oostende, Belgium

CUSTOMER SERVICE HOURS

Monday to Friday: 09:00–17:00 (CET)

We aim to respond within 24 hours.